Frequently Asked Questions

Answers to your questions

What are the products available in your store?

Our store offers Nestlé Professional products, which provide a range of high-quality food and beverage items specifically designed for businesses, including restaurants, cafes, hotels, and catering services. These products are crafted to meet the unique needs of foodservice professionals.

How do I place an order?

To place an order, simply browse our online store, select the products you want, and add them to your cart. Proceed to checkout, provide your shipping and payment information, and complete the order.

What payment methods do you accept?

We accept various payment methods, including credit and debit cards, and other secure online payment options. Payment options will be displayed during the checkout process.

What is your shipping policy?

Our shipping policy outlines details about shipping rates, delivery times, and locations we serve. Please refer to our Shipping Policy here for comprehensive information.

Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status and progress of your delivery.

What if I receive damaged or incorrect items?

We apologize for any inconvenience. Please contact our customer support team immediately, and we will assist you in resolving the issue. You can reach us at [insert contact details].

Do you offer returns and refunds?

Yes, we have a return and refund policy. If you're not satisfied with your purchase, please review our Return and Refund Policy here for instructions on how to initiate a return and receive a refund.

Can I change or cancel my order after it's placed?

We process orders quickly, but if you need to change or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if your order hasn't been shipped yet.

Are your products authentic and safe to use?

Yes, we only offer genuine and authentic products sourced from reputable manufacturer. Your safety and satisfaction are our top priorities.

How can I contact customer support?

You can reach our customer support team through here. We're here to assist you with any questions, concerns, or assistance you may need.

Do you offer bulk or wholesale pricing?

Yes, we offer bulk and wholesale pricing for larger quantities of products. Please contact us here to inquire about bulk ordering and pricing.

Do you have a loyalty or rewards program?

Yes, we offer a loyalty or rewards program. Learn more about our program and its benefits here.

Are my personal and payment details secure when shopping on Nproclub.com.my?

Absolutely. We prioritize the security of your personal and payment information. Our website uses industry-standard encryption to protect your data. You can shop with confidence.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

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